DO YOU WANT TO RETURN AN ITEM?

HERE'S HOW IT WORKS!

Warning! In order to guarantee you a quick refund, please follow the steps below:

Request a return

Doing so is very simple. Just click HERE

You will need to add the following mandatory data to the return request:

Order reference (this is a 9-letter code, which was sent to you via email at the time of order confirmation. For example. ABCDSESDF)

Reason for the request (this will help us understand if we can solve the problem without the need for you to return the item to us)

If you have purchased more products we ask you to specify which of those you have bought you would like to return. (Write the reference or the article code if possible).

In case you prefer a replacement rather than a refund (e.g. change of size) we ask you to write it to do so. If, however, the size you need is not available, a refund will be made in any case.

Also specify any preferences for the pickup day. We will need it to ensure that the courier is able to correctly collect the goods at your home.

So click HERE to start the return or replacement request and follow the steps we have written.

Packaging and shipping of items

This time the sender is you!

A new shipping label will be emailed to your address. Close what you need to return in the original packaging, making sure the package is properly sealed. Remove the previous shipping label and take care to affix the new one. Make sure that the product has never been used and that it does not come without the manufacturer's tags.

Our courier will comfortably go to your home to collect the package you want to return.

Reimbursement

As soon as the return is returned and checked at our warehouses, the refund will be made. Obviously, if you have requested an exchange, you will not receive a refund but the new item.

*Shipping costs are always at our expense if the item shipped has a manufacturing defect, or if you decide to change the number or item.

Otherwise, € 19 will be deducted from the total refund amount.

**N.B. you can make a return WITHIN AND NOT MORE THAN 14 days from the date of purchase. Inside the package it is necessary to insert the purchase receipt, otherwise it will not be possible to receive a refund.