Request a return
Doing so is very simple. Just click HERE
You will need to add the following mandatory data to the return request:
Order reference (this is a 9-letter code, which was sent to you via email at the time of order confirmation. For example. ABCDSESDF)
Reason for the request (this will help us understand if we can solve the problem without the need for you to return the item to us)
If you have purchased more products we ask you to specify which of those you have bought you would like to return. (Write the reference or the article code if possible).
In case you prefer a replacement rather than a refund (e.g. change of size) we ask you to write it to do so. If, however, the size you need is not available, a refund will be made in any case.
Also specify any preferences for the pickup day. We will need it to ensure that the courier is able to correctly collect the goods at your home.
So click HERE to start the return or replacement request and follow the steps we have written.